Families are the bedrock of our society. The goal of Family Life Group (FLG) is to build strong and resilient families, supporting them through all life stages. As the central division for FLG, the Operations Planning & Transformation (OPT) division is responsible for ops strategy, corporate planning, data and digitalisation, transformation as well as organisational development strategies for FLG.
Ministry Of Social And Family Development
Senior Manager/Assistant Director (Service and Digital Transformation), FLG/OPT
Permanent/Contract
Closing on 28 Jun 2026What the role is
What you will be working on
You will be leading digital and technology transformation plans across Family Life Group, to improve business outcomes such as user experience, service delivery and programme efficacy.
Our aim is to strengthen access to FLG services and programmes and deliver MSF’s strategic outcomes of encouraging marriage and parenthood.
The role involves the following:
• Conducting systems-level review and planning of FLG’s digital, AI and technology capabilities to optimise FLG services and programmes that involves both Ministry and Whole-of-Government (WOG) stakeholders.
• Identifying technological gaps and opportunities to improve service delivery and programme implementation to better serve families through all stages of life.
• Evaluating and addressing cross-cutting service gaps and enhance customer experience.
• Spearheading FLG’s digital and technology priorities and plans.
• Identify and develop technology use cases that can transform core businesses/service delivery in FLG. This include working with key stakeholders to discover, design, prototype (e.g. proof-of-concepts) to scale up.
What we are looking for
At least 6 years of experience in digital transformation, such as digitalisation of operations, leveraging digital tech to improve business outcomes, creating digital products or platforms or encouraging innovation and experimentation in digital-tech or AI.
Key Traits:
- Strong analytical and critical thinking, writing and communication skills.
- Ability to analyse issues from a strategic and systems perspective, while having a good grasp of details and processes.
- Good stakeholder engagement and management skills.
- Experience in leading teams in transformation related work.
- Strong problem-solving skills with proven ability to deliver impact in greenfield environments
- Strong interest in digital technology and emerging technologies (eg. AI) will be a plus
Work location is in Bishan. Only shortlisted candidates will be notified within 4 weeks from the closing date of this position.
About your application process
This job is closing on 28 Jun 2026.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Ministry Of Social And Family Development or the wider Public Service.
About Ministry Of Social And Family Development
Join Us at MSF for a Meaningful, People-Centric Career!
At MSF, our mission is to nurture and build resilient individuals, strong families, and a caring society. We offer meaningful and impactful people-centric careers in the design and delivery of policies, services and programmes. We are an all-inclusive and family friendly workplace where career growth is prioritised through a comprehensive suite of development opportunities to help our officers succeed today as well as be future-ready. We do this through various formal and informal learning and development programmes for officers to build different competencies and gain diverse work experiences within MSF, the Public as well as the Social Service Sectors.
Learn more about Ministry Of Social And Family Development