We are seeking an Assistant Manager/ Manager to lead the administrative and operational functions of the Donor Excellence team
National Council of Social Service
Assistant Manager / Manager, Donor Excellence
Fixed Terms
Closing on 02 Jun 2026What the role is
What you will be working on
Team Leadership
• Lead and develop administrative and operational staff
• Manage workload distribution and drive continuous improvement
• Coach team members and manage performance
Operations Management
• Oversee donor management systems and database integrity
• Manage compliance processes and permit applications
• Lead funding allocation and budget tracking
• Develop standard operating procedures
Stakeholder Relations
• Handle complex donor enquiries and relationship management
• Coordinate meetings and prepare strategic documentation
• Represent team in cross-functional initiatives
Project & Event Oversight
• Manage event planning, procurement, and logistics
• Oversee vendor relationships and contract negotiations
• Lead process improvement projects
Data & Reporting
• Analyse operational metrics and prepare management reports
• Implement monitoring systems and quality assurance
• Drive data-driven decision making
What we are looking for
Education & Experience
• Bachelor's degree preferred
• 5-7 years operations/administration experience
• 2-3 years management experience
• Non-profit or government experience preferred
Key Skills
• Team leadership and staff development
• Budget management and project coordination
• Advanced Microsoft Office and database skills
• Strong communication and analytical abilities
• Discretion with confidential information
About your application process
This job is closing on 02 Jun 2026.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within National Council of Social Service or the wider Public Service.
About National Council of Social Service
NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit www.ncss.gov.sg
Learn more about National Council of Social Service