The Monetary Authority of Singapore (MAS) is Singapore’s central bank and integrated financial regulator. As central bank, MAS promotes sustained, non-inflationary economic growth through the conduct of monetary policy and close macroeconomic surveillance and analysis. It manages Singapore’s exchange rate, official foreign reserves, and liquidity in the banking sector. As an integrated financial supervisor, MAS fosters a sound financial services sector through its prudential oversight of all financial institutions in Singapore – banks, insurers, capital market intermediaries, financial advisors, and stock exchanges. It is also responsible for well-functioning financial markets, sound conduct, and investor education. MAS also works with the financial industry to promote Singapore as a dynamic international financial centre. It facilitates the development of infrastructure, adoption of technology, and upgrading of skills in the financial industry.
Monetary Authority of Singapore
Deputy/Assistant Director, Banking Department II (1-Year Contract) (Part-time)
Fixed Terms
Closing on 08 Jun 2026What the role is
What you will be working on
We are looking for a service-oriented staff to assist in consumer complaints handling. You will need to possess the ability to craft clear and empathetic replies that addresses consumer concerns and identify possible control issues or unfair dealing in banks.
In addition, there may be ad-hoc projects assigned from time to time, which may involve the formulation or review of policies to promote sound risk management and best practices (e.g. fair dealing) in the financial industry.
What we are looking for
Relevant experience of at least 3 to 6 years. Prior work experience in risk management, audit or compliance will be an advantage. For candidates with more experience (e.g. previously handled complaints in MAS), job position and responsibilities will be pegged accordingly.
Proactive and self-motivated, with good written communication skills.
Strong analytical skills with a demonstrated ability to work with supervision teams.
As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment. All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.
About your application process
This job is closing on 08 Jun 2026.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Monetary Authority of Singapore or the wider Public Service.
About Monetary Authority of Singapore
MAS is the central bank of Singapore. Our mission is to promote sustained non-inflationary economic growth, and a sound and progressive financial centre.
Learn more about Monetary Authority of Singapore