National Council of Social Service

Manager, Human Resources

Fixed Terms

Closing on 04 Jun 2026

What the role is

As a Manager, you will assist to support HR transformation initiatives and continuous improvement across HR operations, with a focus on reviewing processes, strengthening governance, and using data insights to enhance service delivery and decision-making. This role supports the design and implementation of more efficient, scalable and user-centric HR practices, while partnering stakeholders to improve systems, workflows and employee experience.

You will be working in a fast-paced and dynamic environment that would require the ability to manage multiple priorities and stakeholders at the same time within a small team.

What you will be working on

Lead and support HR transformation initiatives to improve HR service delivery, systems, policies and employee experience across the organisation
Review, map and streamline HR processes and workflows, identify pain points and control gaps, and recommend practical improvements to enhance efficiency, governance and user experience
Explore tools to improve HR analysis of workforce data, generate reports and insights to support decision-making, planning and continuous improvement
Partner teams and internal stakeholders to gather requirements, understand operational challenges, and co-develop process and system enhancement solutions
Support code of conduct policy development, governance frameworks, and disciplinary activities
Lead and participate in various ad-hoc initiatives and projects as assigned by management

What we are looking for

Personal Competencies:

Thinking Clearly and Making Sound Judgements
Working as One Public Service
Data Management & Analysis
Change Management
Business Partnering

Skills Required:

Proficiency in AI or work improvement tools or process improvement capabilities
Advanced Excel skills and experience with data analysis, reporting and visualisation tools
Strong understanding of HR operations, process review and transformation methodologies
Ability to translate data and business needs into actionable insights and improvement recommendations
Strong business acumen
Excellent analytical and problem-solving skills with attention to detail
Good communication and interpersonal skills
Project management and change management skills

Experience:

Minimum 5 years of relevant experience in HR operations, HR transformation, process improvement, or HR analytics
Experience in reviewing and redesigning processes, implementing system or workflow improvements, and working with cross-functional stakeholders
Relevant post graduate Diploma in Human Resource / IHRP certification would be advantageous

Only shortlisted candidates will be notified.

About your application process

This job is closing on 04 Jun 2026.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within National Council of Social Service or the wider Public Service.

About National Council of Social Service

NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit www.ncss.gov.sg

Learn more about National Council of Social Service